Shipping & Delivery Policy
Last Updated: 16 July 2026
Thank you for choosing Kinzoku Creative Resources. This Shipping & Delivery Policy explains how we process, prepare and deliver your custom metal print orders.
1. Order Processing
All Kinzoku Metal Prints are custom-made based on the photo or artwork submitted by the customer.
Production will begin after:
- Payment has been successfully confirmed.
- Your image or artwork has been received.
- All required order details have been confirmed.
2. Production Time
Our standard production time is generally:
Within 3 Working Days
Production time may vary during:
- Public holidays
- Peak sales periods
- Promotional campaigns
- Large quantity orders
- Unexpected production delays
If additional time is required, we will notify you as soon as possible.
3. Shipping Time
Delivery begins after production has been completed.
Estimated delivery time depends on:
- Your shipping address
- Courier service
- Weather conditions
- Public holidays
- Courier operational delays
Shipping time is separate from production time.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Kinzoku is not responsible for delivery delays caused by:
- Incorrect addresses
- Incomplete addresses
- Incorrect phone numbers
- Failed delivery attempts
Additional shipping charges may apply if a parcel must be resent.
5. Shipping Charges
Shipping charges are calculated during checkout based on:
- Delivery destination
- Parcel size
- Parcel weight
- Courier service
Shipping fees will be displayed before payment confirmation.
6. Order Tracking
Once your order has been shipped, tracking information will be provided whenever available.
Customers can use the courier tracking number to monitor delivery progress.
7. Damaged Parcels
If your parcel arrives damaged:
- Do not dispose of the packaging.
- Take clear photos and videos of:
- The parcel
- The packaging
- The damaged product
- Contact Kinzoku as soon as possible.
This information helps us investigate the issue with the courier.
8. Delivery Delays
Although we aim to deliver every order as quickly as possible, Kinzoku cannot guarantee delivery dates due to circumstances beyond our control, including:
- Courier delays
- Weather disruptions
- Natural disasters
- Public holidays
- Customs or regulatory inspections (if applicable)
9. International Shipping
International shipping availability depends on the destination country.
Additional customs duties, taxes or import charges imposed by the destination country are the responsibility of the customer unless otherwise stated.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Kinzoku Creative Resources
Email: kinzoku.te@gmail.com
WhatsApp: +60 10-928 9659