Return & Refund Policy
Last Updated: 16 July 2026
At Kinzoku Creative Resources, every metal print is custom-made based on the photo or artwork provided by each customer. Because every order is personalised, please read this policy carefully before placing your order.
1. Custom-Made Products
All Kinzoku Metal Prints are personalised products created specifically for each customer.
For this reason, completed orders cannot be returned simply because:
- You changed your mind.
- You selected the wrong size.
- You no longer want the order.
- You uploaded the wrong photo or artwork.
- You made a mistake in your order details after production has begun.
2. Damaged or Incorrect Orders
If you receive:
- A damaged product
- The wrong product
- A manufacturing defect
Please contact Kinzoku within 48 hours of receiving your order.
Provide:
- Clear photos of the product
- Photos of the packaging
- Photos of the shipping label
- Your order number
This information allows us to investigate the issue as quickly as possible.
3. Replacement Eligibility
A replacement may be offered if the issue is caused by:
- Manufacturing defects
- Printing defects
- Damage during delivery (subject to verification)
- Incorrect product sent by Kinzoku
Each case will be reviewed individually.
4. Non-Refundable Situations
Refunds or replacements will generally not be provided if:
- The uploaded image has low resolution.
- The customer supplied the wrong image.
- The customer entered an incorrect shipping address.
- Colour differences occur due to screen or monitor settings.
- The customer changes their mind after production has started.
5. Image Quality
Customers are responsible for submitting suitable image files.
If you are unsure about your image quality, we recommend contacting Kinzoku before placing your order.
6. Order Cancellation
Orders may only be cancelled before production begins.
Once production has started, cancellation may no longer be possible because the product is custom-made specifically for your order.
7. Refund Processing
Where a refund is approved, it will be processed using the original payment method whenever possible.
Processing time depends on the payment provider and financial institution.
8. Contact Us
If you experience any issue with your order, please contact us as soon as possible.
Kinzoku Creative Resources
Email: kinzoku.te@gmail.com
WhatsApp: +60 10-928 9659