Privacy Policy
Last Updated: 16 July 2026
At Kinzoku Creative Resources (“Kinzoku”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, place an order, upload an image, contact us or use our services.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction information
- Photos, artwork or images uploaded for custom printing
- Messages and enquiries sent to Kinzoku
- Information necessary to process and fulfil your order
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited and website usage data through cookies or similar technologies.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Produce your customised Kinzoku Metal Print
- Communicate with you regarding your order
- Arrange shipping and delivery
- Respond to enquiries and provide customer support
- Check submitted image quality when required
- Improve our website, products and services
- Prevent fraud, misuse and security threats
- Comply with applicable legal and regulatory requirements
- Send marketing communications where permitted or where you have provided the necessary consent
3. Customer Photos and Uploaded Images
When you upload or send a photo, artwork or other image to Kinzoku, the file is used for purposes related to providing the requested custom printing service.
We do not claim ownership of your personal photos or artwork.
You are responsible for ensuring that you have the necessary rights or permission to use and reproduce any image submitted to Kinzoku.
We will not intentionally use your personal images for advertising, promotional materials or public display without your permission, except where otherwise permitted by law.
4. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Kinzoku may not directly store complete payment card details when payments are processed through an external payment gateway. Your payment information may be subject to the privacy and security practices of the relevant payment service provider.
5. How We Share Your Information
We may share necessary information with trusted third-party service providers that help us operate our business and fulfil your order, including:
- Payment service providers
- Courier and delivery companies
- Website hosting and technology providers
- E-commerce and order management services
- Analytics and website performance services
- Professional advisers or authorities where required by law
We only share information that is reasonably necessary for the relevant service or purpose.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and enhance the customer experience.
Cookies may also be used by third-party services integrated into our website.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.
7. How We Protect Your Information
We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer service, business records and legal or regulatory requirements.
Customer images and uploaded files may be retained for a reasonable period where necessary for order processing, reprints, customer support or record-keeping, after which they may be deleted when no longer required.
9. Your Rights
Subject to applicable Malaysian law, you may have rights regarding your personal data, including requesting access to or correction of your personal information and raising concerns regarding how your information is processed.
To make a request or enquiry regarding your personal information, please contact Kinzoku using the contact details below.
Malaysia’s PDPA framework regulates personal-data processing in commercial transactions and provides rights and protections for data subjects.
10. Third-Party Links
Our website may contain links to third-party websites or services.
Kinzoku is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any third-party services you use.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services or applicable requirements.
Any updates will be published on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Kinzoku Creative Resources
Email: kinzoku.te@gmail.com
WhatsApp: +60 10-928 9659
Website: Kinzoku official website